FAQ

What is Garcia’s at The Capitol Theatre?

In partnership with the family of Jerry Garcia, The Capitol Theatre is christening its lobby bar as Garcia’s in honor of the late Grateful Dead guitarist and singer, who counted the Port Chester, NY, rock palace among his favorite venues in the country. The smaller GA venue, located within the bar and lobby areas of The Capitol Theatre, will feature local & emerging artists, as well as rare photos, artwork, and equipment from the late musician and a wide selection craft beers and wines & spirits.

 

Where can I park my car?

There are several lots that will be made available for Capitol Theatre-goers.  For more information, visit our Parking page.  We are also conveniently located just one block from the Port Chester train station, and encourage visitors to visit us via Metro-North Railroad.

 

A show is 18 & over, can I bring my child?

The Capitol Theatre is 18 & Over (unless otherwise noted). Parents or legal guardians may escort their underage children (ages 5 and above). Everyone must have a ticket, and parents/guardians must remain with their children at all times. All Shows at Garcia’s at The Capitol Theatre are 21 & Over. No exceptions.

 

Do you have a box office?

Yes! Our box office is open for advance sales from Monday through Thursday from 2p until 6pm; Fridays and Saturdays from 12pm until 6pm; and Sundays (on show nights only) beginning at 12pm. There is no service fee for tickets purchased at the box office when using cash; there is a $2 service fee for tickets purchase at the box office when using a credit card.

 

What is your refund policy?

There are no refunds or exchanges for any tickets purchased unless the headliner cancels. If a support act cancels, there are no refunds. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is.

 

Can I rent the Capitol Theatre for my wedding, or my daughter’s sweet 16?

While our main goal is to present live music, the Capitol Theatre may be made available for ultra-special occasions.  Please visit our Special Events page for more information.

 

Once inside, can I leave the theatre and come back?

Sorry, in and out privileges are not permitted.

 

But what if I’m a smoker… If I leave in the middle of a show for a smoke break, will I be allowed to re-enter?

The Capitol Theatre has a designated outdoor smoking area, and you will be allowed to re-enter from this area only.

 

I’ve arrived early for my show… is there some place nearby I can grab a bite to eat?

Of course!  We’ve put together a list of suggestions for you here: Dining  (…but there are plenty more besides these.  Venture out!)

 

Am I allowed to film or photograph my favorite band at the Capitol Theatre?

Photo/video policy is determined by the artist, and is usually not determined until the day of the show.   Typically, non-professional cameras are permitted.  You can inquire about the photo policy on the day of the show by calling the box office.   No professional audio or video recording is allowed without prior approval.

 

What/Where are Loge seats at the Capitol Theatre?

The term “loge” refers to the very front of the balcony, in front of the walkway. At the Capitol Theatre, the Loge consists of just three rows (AA, BB, and CC). These three rows have the most legroom and we think they are the best seats in the house! Please take a look at the seating chart for more detail.

 

What is the VIP Platform?

The VIP Platform is a raised platform located directly behind the soundboard on the main floor of the theater. There are usually two rows of seats, Row A has 10 chairs (101-110) and Row B has 12 chairs (101-112). These rows have extra legroom, and typically have cocktail service as well. For many concerts, the entire VIP Platform can be rented out for private parties with two rows of seating, or we can remove the chairs, and you can fit 40 people with tabling for optional catering. This is a great way to keep your group together for a general admission concert. Please call us for details for any specific show, or email: cathy@thecapitoltheatre.com.

 

What are the SkyBoxes?

The Cap’s new Skyboxes provide a small private space (enclosed by railings) at the rear corners of the balcony. Seating is on a curved banquette which accommodates four persons with plenty of room to dance. Waitress service is provided and bottle service is optional (note: this is to be added in late-April 2014).

 

Are the Capitol’s shows General Admission (standing room only) or seated?

Both! The Capitol Theatre can now accommodate fully-seated shows, as well as shows that have standing-room-only GA* on the ground floor.
* [GA shows have a standing-room-only floor. In some instances, at the discretion of management, chairs may be placed on the GA floor. Access to those is first-come, first-seated. Tickets which are sold as Standing Room Only (SRO) give access to the standing area behind the Orchestra floor.]

All shows at Garcia’s at The Capitol Theatre are GA.

 

Is the Capitol Theatre ADA accessible?  How can I purchase tickets for disabled patrons?

Yes, the Capitol Theatre is accessible to customers with disabilities. The orchestra [first] floor is accessible by wheelchair, and the venue has multiple ADA accessible restrooms and drinking fountains. You can purchase wheelchair accessible tickets online or over the phone through Ticketfly or in-person at our box office. Garcia’s at The Capitol Theatre is completely ADA accessible. ADA patrons do not need to purchase special tickets.

 

What is a “presidential booth” at the Cap? What access does it give me?

There are six elite “presidential booths” at The Capitol Theatre. Each booth contains either four or six seats together, perfect for a small group. For most events, the booths have a dedicated cocktail waitress. Booth pass holders have access to the floor as well (GA floor access for GA floor concerts, and SRO behind the reserved section of the floor, for all-reserved seated shows). Access to these seats is usually limited to band and house VIPs, but occasionally these seats are offered for sale. Please check with the box office if you have questions about availability.

 

Is there a coat check?

Yes, coats and bags can be checked in the theatre’s second lobby, just inside the second set of glass doors. Cost is $2 per item, however, please arrive early as coat check often fills up.

 

I’m from out-of-town. Is there a nearby hotel I can crash at?

There are several close by.  Here’s Where To Stay.  If you’re not from around here, you also might want to check out some of these Nearby Attractions while you’re in town.  

 

Where do I pick-up my Will Call tickets?

The Will Call window is located at the main entrance to the theatre, 149 Westchester Avenue. Will Call tickets are available for pick up on the night of the show once doors open (typically 6:30pm). Please be prepared to provide photo identification and the credit card that was used to purchase the tickets.  

 

Can I give my tickets to someone else?

Photo ID will be required to pick up tickets at Will Call, and only the ticket purchaser can pick up Will Call tickets.

 

Do you serve alcohol at the Capitol Theatre?

Anyone 21+ may purchase alcoholic beverages at most shows.

 

I forgot to bring cash!  Does the Capitol Theatre have an ATM?

Yes, the Capitol Theatre has an ATM in our side bar, Garcia’s.

 

Where can I find photos and videos of past performances?

Please check out our Gallery, or visit our YouTube channel.

 

I’m hungry.  Can I purchase food inside the Capitol Theatre?

We’re working on it. At the present time, we sell cheese pretzel rolls and assorted candy and snacks.

 

Can I bring in outside food or drinks?

Unfortunately, outside food and beverage is not permitted. While we’re on the topic, we also don’t allow: illegal drugs or paraphernalia, spray paint, laser pointers, weapons of any kind (management reserves the right to define), vapor pens, smokeless cigarettes, etc. Just use your good judgement.  If you have specific questions, please call the box office.