FAQ

Are children permitted?

Unless an event is explicitly labeled as permitting “All Ages,” The Capitol Theatre does not permit children under the age of 8 years to attend shows, and those between the ages of 8 and 17 (inclusive) years are not permitted unless accompanied by a parent or legal guardian. Everyone must have a ticket, and parents/guardians must remain with, and be responsible for, their under-age children at all times. All shows at Garcia’s at The Capitol Theatre are 21 and older only unless explicitly identified as “All Ages.” No exceptions. Please check the event page for your specific show for more information prior to your purchase of tickets, or contact the box office at (914)937-4126 or [email protected].

Do you have a box office?

Yes! Our box office is open for advance sales, Monday through Thursday, 2PM to 6PM; Fridays and Saturdays, 12PM to 6PM; and Sundays (on show nights only) beginning at 12PM. There is no service fee for tickets purchased at the box office when using cash, but there is a $2 service fee for tickets purchase at the box office when using a credit card.

Can I take photos and videos of live concerts from my phone?

The Capitol Theatre allows fans to take memorable photos and videos for their personal social media or to show friends and family, but the use of live streaming is not permitted during any part of events.

What is your refund policy?

Refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels. If a support act cancels, there are no refunds. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is.

Can my ticket be scanned from my phone?

Yes! As long as the screen isn’t cracked, your tickets can most likely be scanned from your phone. Just make sure to zoom in on the bar codes and turn the brightness all the way up on your device. However, be certain to have your Ticketmaster order number as backup in case the bar code is unscannable.

Once inside, can I leave the theater and come back?

Sorry, in-and-out privileges are not permitted.

Are e-cigarettes or vapor pens allowed inside the theater?

No smoking, e-cigarettes, or vaping is allowed inside the theater. They may only be used in designated outdoor areas.

If I leave in the middle of a show for a smoke break, will I be allowed to re-enter?

The Capitol Theatre has a designated outdoor smoking area, and you will be allowed to re-enter from this area only.

Is there some place nearby I can grab a bite to eat?

Of course! We’ve put together a list of suggestions for you on our Accommodations and Dining page, but there are plenty more besides those listed. Venture out!

Am I allowed to film or photograph my favorite band at The Capitol Theatre?

Photo/video policy is determined by the artist and is usually not determined until day-of-show. Typically, non-professional cameras are permitted. You can inquire about the photo policy on day-of-show by calling the box office. Professional audio or video recording is only permitted with prior approval.

Am I allowed to film or photograph my favorite band at Garcia’s?

Unfortunately, no “professional” cameras are allowed in Garcia’s without venue & artist approval.

What/Where are Loge seats at The Capitol Theatre?

The term Loge refers to the very front of the balcony, in front of the walkway. At The Capitol Theatre, the Loge consists of three rows (AA, BB and CC). These three rows have the most legroom, and we think they are the best seats in the house! Please take a look at the seating chart for more detail.

What is the VIP Platform?

The VIP Platform is a raised platform located directly behind the soundboard on the main floor of the theater. There are usually two rows of seats: Row A has 10 chairs (101-110) and Row B has 12 chairs (101-112). These rows have extra legroom and typically have cocktail service. For many concerts, the entire VIP Platform can be rented out for private parties with two rows of seating, or we can remove the chairs, and you can fit 40 people with tabling for optional catering. This is a great way to keep your group together for a general admission concert. Please call us for details regarding any specific show, or e-mail [email protected].

What are SkyBoxes?

The Cap’s new SkyBoxes provide a small private space (enclosed by railings) at the rear corners of the balcony. Seating is on a curved banquette that accommodates five people with plenty of room to dance. Waitress service is included.

Are shows at The Capitol Theatre general admission or seated?

Both! The Capitol Theatre accommodates fully seated shows as well as shows that have general admission on the Orchestra (ground) floor. In some instances, at the discretion of management, chairs may be placed on the general admission floor. Access to those are first-come, first-served. Tickets sold as standing room only (SRO) give access to the standing area behind the Orchestra floor.

All shows at Garcia’s at The Capitol Theatre are general admission.

Is The Capitol Theatre ADA accessible? How can I purchase tickets for disabled patrons?

Yes. The Capitol Theatre is accessible to customers with disabilities. The Orchestra (ground) floor is accessible by wheelchair, and the venue has multiple ADA accessible restrooms and drinking fountains. You can purchase wheelchair accessible tickets online, over the phone through Ticketmaster, or in person at our box office. Garcia’s at The Capitol Theatre is completely ADA accessible. ADA patrons do not need to purchase special tickets.

What is a Presidential Booth at The Cap? What access does it provide?

There are six elite Presidential Booths at The Capitol Theatre. Each booth contains either four or six seats together, perfect for a small group. For most events, the booths have a dedicated cocktail waitress. Access to these seats is usually limited to band and house VIPs, but occasionally these seats are offered for sale. Please check with the box office if you have questions about availability.

Is there a coat check?

Yes, coats and bags can be checked in the theater’s second lobby, just inside the second set of glass doors. Cost is $3 per item, but please arrive early as coat check often fills up.

I’m from out of town. Is there a nearby hotel where I can stay?

There are several close by. Check out our Accommodations and Dining page for suggestions. If you’re not from the area, you might want to check out some nearby attractions, also listed below.

Where do I pick up my will call tickets?

The Will Call Window is located at the main entrance to the theater at 149 Westchester Avenue. Will Call Tickets are available for pick-up on the night of the show once doors open (typically 7PM). Please be prepared to provide government-issued photo identification and the credit card that was used to purchase the tickets.

Can I give my tickets to someone else?

Government-issued photo ID will be required to receive tickets at the Will Call Window, and only the ticket-purchaser can pick up Will Call Tickets.

Do you serve alcohol at The Capitol Theatre?

Anyone 21+ may purchase alcoholic beverages at most shows.

I forgot to bring cash! Does The Capitol Theatre have an ATM?

Yes. The Capitol Theatre has an ATM inside Garcia’s.

Where can I find photos and videos of past performances?

Please check out our Flickr page to view The Cap’s photo archive. Live performance videos may be found on The Cap’s Vimeo page. Our blog, The Squirrel, is also an up-to-the-minute media resource.

I’m hungry. Can I purchase food inside The Capitol Theatre?

We’re working on it. At the present time, we sell assorted candy and snacks, as well as pizza on most (but not all) show nights.

Can I bring in outside food or drinks?

Unfortunately, outside food and beverages are not permitted. While we’re on the topic, we also don’t allow illegal drugs, drug paraphernalia, spray paint, laser pointers, weapons of any kind (management reserves the right to define), vapor pens and smokeless cigarettes. Please use good judgment. If you have specific questions, call our box office.

What is Garcia’s at The Capitol Theatre?

In partnership with the Jerry Garcia family trust, The Capitol Theatre christened its lobby bar as Garcia’s in honor of the late Grateful Dead guitarist and singer, who counted the Port Chester, N.Y., rock palace among his favorite venues in the country. Garcia’s is the smaller general admission venue, located within the bar and lobby areas of The Capitol Theatre. The venue features local and emerging artists as well as rare photos, artwork and instruments of the late musician. Garcia’s carries a wide selection craft beer, wine and spirits.

Can I rent The Capitol Theatre for my wedding, bar/bat mitzvah or corporate event?

While our main goal is to present live music, The Capitol Theatre is available for social, corporate and fundraising events. Pre-show events are also possible on show nights. Please visit our Private Events page for more information.

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