Mondays (Every Monday, regardless of shows): Open from 12:00 PM – 6:00 PM
Fridays (Every Friday, regardless of shows): Open from 12:00 PM – 6:00 PM
Capitol Theatre Show Night: Open at 4:00 PM, closed once the main act is on stage
Garcia’s Show Nights: Open 90 minutes before showtime
Please note: Hours are subject to change depending on the show schedule. Tickets can also be purchased anytime at Ticketmaster.com.
The box office may be closed during private events — please check the show calendar for updates or visit us on Facebook/Instagram for the latest information.
Generally, refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels. If a support act cancels, there are no refunds. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is.
The Will Call window is located at the main entrance of the theater at 149 Westchester Avenue. Will Call opens 2 hours before showtime for Capitol Theatre shows and 90 minutes before showtime for Garcia’s shows. A valid photo ID is required for all pickups. The box office does not accept ticket drop-offs.
Unless labeled “All Ages,” children under 10 are not permitted at The Capitol Theatre. Ages 10–17 must be accompanied by a parent or legal guardian, who must remain with and be responsible for them.
Everyone requires a ticket. All shows at Garcia’s are 21+ only unless noted as “All Ages.” Policies may vary by show and are subject to change. Please check the event page before purchasing tickets or contact the box office at 914.937.4126 or boxoffice@thecapitoltheatre.com.
Sorry, in-and-out privileges are not permitted for Capitol Theatre shows.
Re-entry is only permitted for shows in Garcia's.
Policies vary by show. Please check the specific event page for the most up-to-date information.
Photo/video policy is determined by the artist and is usually not determined until day-of-show. Typically, non-professional cameras are permitted. You can inquire about the photo policy on day-of-show by calling the box office. Professional audio or video recording is only permitted with prior approval. But don’t worry, within 24 hours there will already be a 6-camera pro-shot, audience tape, and a guy named Cosmic Dave who uploaded the whole thing to Archive.org.
Yes, phone video and photography is allowed in Garcia's!
Unfortunately, no “professional” cameras are allowed in Garcia’s without venue & artist approval.
Both! The Capitol Theatre accommodates fully seated shows as well as shows that have general admission on the Orchestra (ground) floor, it varies by show.
All shows at Garcia’s at The Capitol Theatre are general admission.
The Capitol Theatre is committed to providing an inclusive experience for all guests. Accessible seating, including wheelchair and limited mobility options, is available on an elevated platform on the main floor—located behind the General Admission floor for GA shows and behind the Orchestra section for seated shows. These areas do not require the use of stairs and can be purchased via Ticketmaster or at our box office.
Please note that there is no elevator access to the Loge or Balcony levels.
Guests must hold accessible tickets to sit in the accessible seating section. If you need help securing accessible seating, please email us at boxoffice@thecapitoltheatre.com with your name and seating request.
Sign language interpreters are available with at least one month’s notice, and accommodations for sight-impaired guests are offered upon request.
Need to exchange your tickets for accessible seating? Email boxoffice@thecapitoltheatre.com with your Ticketmaster confirmation number. (Note: We cannot assist with tickets purchased through third-party resellers.)
For more information and additional accessibility details, visit: https://www.thecapitoltheatre.com/visit/accessibility-2
The Capitol Theatre does not have elevator access to the Loge or Balcony levels.
Accessible seating is available on the main floor, either behind the Orchestra section or behind the General Admission floor, and does not require the use of stairs.
If you have questions about accessible seating or need assistance, please contact us at boxoffice@thecapitoltheatre.com.
There are six elite Presidential Booths at The Capitol Theatre. Each booth contains either four or six seats together, perfect for a small group. For most events, the Booths have a dedicated cocktail waitress. Access to these seats is usually limited to band and house VIPs, but occasionally these seats are offered for sale. Proceeds from sales of the Presidential Booths are used for a variety of causes. Ninety percent of funds raised are donated to charities and other community organizations that reflect our values of music, education, and kindness. The remaining ten percent covers administrative fees associated with this program. Please check with the Box Office if you have questions about availability of Presidential Booth seats.
Yes, coats and bags can be checked in the theater’s second lobby, just inside the second set of glass doors. Cost is $5 per item, but please arrive early as coat check often fills up.
No. The Capitol Theatre is a fully cashless venue. For guests who wish to use cash, a kiosk is available on-site to convert cash into a prepaid card, which can be used throughout the venue.
Yes, The Capitol Theatre is available for social, corporate and fundraising events. Pre-show events are also possible on show nights. Please visit our Private Events page for more information.
We sell assorted candy and snacks, as well as pizza and popcorn on all show nights. On select nights we partner with local businesses like Grigg Street Pizza to provide a more elevated food experience.
VIP GA: Elevated in the back left of the venue for a prime stage view.
VIP Seated Tables: Behind the soundboard, offering an elevated sightline.
Typically 30 minutes before GA doors—varies by show.
Yes, VIP GA is a standing section with an unbeatable view!
Maybe... Limited night-of upgrades may be available inside the venue, but booking in advance is highly recommended.
Yes! VIP areas can be reserved for private events. Email events@thecapitoltheatre.com for availability and pricing.
VIP parking is at St. Peter’s Church—you’ll get an email with details before the show.
#TheCapCares is a Volunteer Rewards Program, engaging music fans to make a real difference in their communities. In 2026, we’ve curated volunteer opportunities that support incredible local nonprofit organizations making a positive impact across our region.
As a thank-you, volunteers can earn free tickets to see world-class concerts and events.
We welcome anyone 18 years or older who would like to volunteer their time and is interested in making a difference. All volunteers under 18 years of age must be accompanied by a parent or legal guardian. We look forward to connecting and meeting new and old friends.
Redeeming your tickets is easy! Volunteers will earn two tickets (Standing Room Only or General Admission) for select shows on The Capitol Theatre calendar or four tickets to Garcia’s. Tickets can be redeemed after completing a minimum of one volunteer event. The only eligible volunteer opportunities for ticket rewards are #TheCapCares officially sponsored monthly events which are listed on this page.
Within seven (7) days of your service, simply contact us at thecapcares@thecapitoltheatre.com to request two tickets to the show you're interested in attending. Eligible events for redemption will be provided on the day of service. We always recommend putting a 1st and 2nd choice options as not all events on our calendar are available for volunteer redemption. Once we verify with organizers that the required service hours have been met, we will issue your tickets. Tickets cannot be transferred, exchanged, or sold.