FAQ

• Bags larger than 12” x 12” x 6”
• Alcoholic beverages
• Illegal substances
• Weapons of any kind
• Fireworks or explosives
• Glass, metal, or plastic bottles/containers
• Laser pointers
• Prescription medications NOT in a properly labeled container
• Pets (with the exception of properly documented service animals)
• Video equipment (except authorized prior)
• Professional camera equipment (except authorized prior)

•Umbrellas

Unless labeled “All Ages,” children under 10 are not permitted at The Capitol Theatre. Ages 10–17 must be accompanied by a parent or legal guardian, who must remain with and be responsible for them. Everyone requires a ticket. All shows at Garcia’s are 21+ only unless noted as “All Ages.” Policies may vary by show and are subject to change. Please check the event page before purchasing tickets or contact the box office at (914) 937-4126 or boxoffice@thecapitoltheatre.com

Generally, refunds or exchanges are not permitted for any tickets purchased unless the headliner cancels. If a support act cancels, there are no refunds. Please do not purchase a ticket unless you are sure that you want to see the headliner no matter who the support act is. 

Sorry, in-and-out privileges are not permitted for Capitol Theatre shows. Re-entry is permitted for shows in Garcia's

Of course! We’ve put together a list of suggestions for you on our Dining page, but there are plenty more besides those listed. Venture out!

Policies vary by show. Please check the specific event page for the most up-to-date information.

Photo/video policy is determined by the artist and is usually not determined until day-of-show. Typically, non-professional cameras are permitted. You can inquire about the photo policy on day-of-show by calling the box office. Professional audio or video recording is only permitted with prior approval.  But don’t worry, within 24 hours there will already be a 6-camera pro-shot, audience tape, and a guy named Cosmic Dave who uploaded the whole thing to Archive.org.

Yes, phone video and photography is allowed in Garcia's!

Unfortunately, no “professional” cameras are allowed in Garcia’s without venue & artist approval. 

Both! The Capitol Theatre accommodates fully seated shows as well as shows that have general admission on the Orchestra (ground) floor. 

All shows at Garcia’s at The Capitol Theatre are general admission.

The Capitol Theatre is committed to providing an inclusive experience for all guests. Accessible seating—including wheelchair and limited mobility options—is available on an elevated seated platform behind the General Admission floor for GA shows, and on an elevated seated platform behind the Orchestra section for orchestra shows. These seats can be purchased via Ticketmaster or at our box office.

Guests must hold ADA tickets to sit in the ADA section. If ADA seats are sold out or you need help securing accessible seating, email us at boxoffice@thecapitoltheatre.com with your name and seating request.

Sign language interpreters are available with at least one month’s notice, and accommodations for sight-impaired guests are offered upon request.

Need to exchange non-ADA tickets? Email boxoffice@thecapitoltheatre.com with your Ticketmaster confirmation number. (Note: We cannot assist with tickets from third-party resellers.)

For more information and additional ADA details, visit: https://www.thecapitoltheatre.com/visit/accessibility-2

There are six elite Presidential Booths at The Capitol Theatre. Each booth contains either four or six seats together, perfect for a small group. For most events, the Booths have a dedicated cocktail waitress. Access to these seats is usually limited to band and house VIPs, but occasionally these seats are offered for sale. Proceeds from sales of the Presidential Booths are used for a variety of causes. Ninety percent of funds raised are donated to charities and other community organizations that reflect our values of music, education, and kindness. The remaining ten percent covers administrative fees associated with this program. A list of past recipients of donations can be found here. Please check with the Box Office if you have questions about availability of Presidential Booth seats.

Yes, coats and bags can be checked in the theater’s second lobby, just inside the second set of glass doors. Cost is $4 per item, but please arrive early as coat check often fills up.

There are several close by. Check out our Accommodations page for suggestions. If you’re not from the area, you might want to check out some nearby attractions, also listed below.

The Will Call window is located at the main entrance of the theater at 149 Westchester Avenue. Will Call opens 2 hours before showtime for Capitol Theatre shows and 90 minutes before showtime for Garcia’s shows. A valid photo ID is required for all pickups. The box office does not accept ticket drop-offs.  

No. The Capitol Theatre is a fully cashless venue. For guests who wish to use cash, a kiosk is available on-site to convert cash into a prepaid card, which can be used throughout the venue.

Please check out our Flickr page to view The Cap’s photo archive. Live performance videos may be found on The Cap’s Vimeo page and YouTube.

We sell assorted candy and snacks, as well as pizza and popcorn on all show nights. On select nights we partner with local businesses like Grigg Street Pizza to provide a more elevated food experience.

Exact set times aren’t posted publicly. The squirrels insist on keeping them a little mystery. 👀

Yes, The Capitol Theatre is available for social, corporate and fundraising events. Pre-show events are also possible on show nights. Please visit our Private Events page for more information.